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BDC REPRESENTATIVE- SERVICE


TEXAS CITY, TX
Texas City, Texas

Posted On: October 30, 2019

Our company has an outstanding opportunity for a results-focused, highly driven and experienced Appointment Coordinator.  The Appointment Coordinator will utilize superb communication skills and professionalism to perform receive inbound service calls for dealership clients and follow-up calls.

Includes: Chevrolet Service, Hyundai Service, Genesis Service, and Mitsubishi Service 

Automotive BDC or Service Advisor experience a plus!

Job Responsibilities

  • Receives inbound client calls for service related issues
  • Facilitates specific appointments for the service advisors
  • Dispatches Roadside Assistance/Tow Service
  • Performs outbound service campaign calls
  • Follows detailed scripts for inbound/outbound calling
  • Confirms all scheduled appointments Follows up on 100% of “no show” client appointments
  • Maintains defined service levels
  • Attends weekly department meetings
  • Responds to reviews
  • Completes manufactur training as needed 

EDUCATION/EXPERIENCE

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)

Operator's Driver's License (must be insurable), Sales License where required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee has frequent computer use. The employee is occasionally required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

Benefits include medical, vision, dental and supplemental insurance, 401K retirement savings plan, paid time off, holiday pay and company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About

The DeMontrond® family business was established in Houston in 1953 but dates back to 1914 with the first Buick franchise in Texas.  Our family of dealerships is an established group of family-owned and operated automobile and recreational vehicle dealerships serving the greater Houston-area from Conroe to Texas City; we currently offer Chrysler, Dodge, Jeep, Ram, Buick, GMC, Volvo, Volkswagen, Kia, Chevrolet, Hyundai and a wide range of trailers, 5th wheels and motorhomes – and we are the exclusive home of Warranty Forever® in the greater Houston area. DeMontrond® has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career rather than just a job.

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